Below is information regarding delivery & returns. If you have any questions, please contact us so we may assist.
Last updated: 16 August 2026
PV Connections delivers orders to eligible addresses within Australia. Unless otherwise stated during checkout, delivery is free for orders valued at $500 excluding GST or more, while orders below this amount incur a $35 plus GST delivery charge.
Orders are generally processed on the next business day, Monday to Friday, excluding public holidays. Orders submitted on weekends or public holidays will ordinarily begin processing on the next available business day.
Estimated delivery times are generally 1 to 5 business days after processing, depending on the destination, product availability, carrier and delivery network. Delivery time frames are estimates rather than guaranteed arrival dates unless PV Connections expressly agrees otherwise.
Customers must provide a complete and accurate daytime delivery address when placing an order. PV Connections does not currently deliver orders to PO Boxes, so a suitable street address must be provided.
The Customer is responsible for checking the delivery details submitted with the order. If incorrect or incomplete information results in a failed delivery, return to sender or redelivery requirement, reasonable additional freight or handling charges may apply.
Certain Goods may also be subject to additional freight requirements because of their dimensions, weight, location or handling requirements. Where an order requires delivery arrangements materially different from those ordinarily offered online, PV Connections may contact the Customer before dispatch.
Once an order has been dispatched, PV Connections will generally send the Customer an email containing the applicable invoice and available tracking information. Tracking availability and updates may depend on the carrier used for the shipment.
Orders delivered outside express delivery areas may require additional transit time. Carrier estimates should be treated as expected delivery time frames rather than guaranteed delivery dates, as delays may occasionally occur after Goods leave PV Connections.
If an order has not arrived within a reasonable period after its estimated delivery date, Customers should contact PV Connections with their order details so the shipment can be investigated.
Customers should inspect their order as soon as reasonably practicable after delivery. Please check that the correct Goods and quantities have been received and look for visible damage that may have occurred during transportation.
If Goods arrive damaged, incomplete or different from what was ordered, contact PV Connections promptly. Customers may be asked to provide their order or invoice number, photographs of the Goods and packaging, details of the issue and other information reasonably required to investigate the delivery.
Where possible, retain the Goods and their packaging until PV Connections has reviewed the matter. Prompt notification can assist us with carrier investigations and replacement arrangements, but it does not remove or shorten any statutory rights available to the Customer.
PV Connections may accept a return where a Customer changes their mind, subject to prior approval and the condition of the Goods. Change-of-mind returns are voluntary and are separate from rights applying to faulty, damaged, incorrectly supplied or otherwise non-compliant Goods.
Goods submitted for a change-of-mind return should generally be unused, uninstalled, undamaged, complete and in their original saleable packaging. Proof of purchase will also be required. PV Connections may decline a voluntary return where the Goods have been used, installed, altered, damaged or cannot reasonably be resold in their original condition.
An approved change-of-mind return may be subject to reasonable freight and restocking charges. Where applicable, these charges will reflect the circumstances of the return and will be communicated as part of the return process.
Goods specially ordered, manufactured, configured, modified or sourced specifically for a Customer may not be eligible for change-of-mind return once the order has been accepted and procurement or work has commenced.
This also applies to non-standard products and Goods cut to a Customer’s specified length, measurement or configuration. Customers should carefully review quantities, measurements, product codes and specifications before approving these orders.
Restrictions applying to change-of-mind returns do not remove rights available where custom or special-order Goods are faulty, incorrectly supplied, do not correspond with an agreed specification or otherwise fail to satisfy applicable statutory requirements.
If a Customer believes Goods are faulty or defective, they should contact PV Connections as soon as reasonably practicable with proof of purchase and information describing the problem. Photographs, serial numbers, installation information, test results or other relevant information may be requested depending on the product and reported fault.
PV Connections, the manufacturer or an authorised service provider may need a reasonable opportunity to inspect or test the Goods before the cause of the problem and appropriate resolution can be determined. Customers should avoid arranging significant unauthorised repairs or alterations before the Goods have been assessed where doing so could interfere with determining the original fault.
Where Goods are found to have a fault covered by an applicable warranty or statutory consumer guarantee, the available remedy will be determined according to the circumstances and applicable law. Further information about product warranty claims is available through our Warranty page.
Customers should contact PV Connections before returning Goods so the return can be identified, authorised where required and directed to the appropriate location. Depending on the circumstances, we may provide return instructions or request additional information before the Goods are sent.
Returned Goods should be packaged appropriately to prevent unnecessary damage during transportation and should be accompanied by proof of purchase and any return information reasonably requested by PV Connections.
Responsibility for return freight, collection and related costs depends on the reason for the return and applicable legal rights. Customers may be responsible for costs associated with voluntary change-of-mind returns, while costs associated with defective or non-compliant Goods will be handled according to the applicable warranty and Australian law.
The appropriate outcome for an accepted return depends on why the Goods are being returned. A voluntary return may result in a credit, exchange or refund where agreed by PV Connections, less any applicable and lawfully charged freight or restocking costs.
Where Goods have a fault, the available remedy may involve repair, replacement, refund or another remedy depending on the nature of the failure and applicable Australian Consumer Law requirements. Manufacturer warranty procedures may also apply to certain products.
Any approved refund will generally be processed using an appropriate payment method after the return has been assessed. Processing times may vary depending on the payment provider and circumstances of the transaction.
Our Goods and Services come with consumer guarantees under the Australian Consumer Law where those guarantees apply. These rights operate separately from PV Connections’ voluntary return arrangements and any manufacturer’s warranty.
Nothing in this Delivery & Returns Policy limits a right or remedy that cannot lawfully be restricted. In particular, change-of-mind conditions, packaging requirements and voluntary return periods do not replace statutory remedies available for Goods that fail to satisfy an applicable consumer guarantee.
Customers can refer to our Warranty and Terms & Conditions pages for further information concerning warranties, consumer guarantees, product use and other conditions applying to purchases.
For delivery questions, damaged or incorrect orders, return requests or product concerns, contact PV Connections with your order or invoice details so we can review the matter.
Call 1300 818 419 Monday to Friday from 8:00 am to 5:00 pm, or use the contact options available through the PV Connections website.
Our business address is 16 Kalman Drive, Boronia VIC 3155, Australia.
