Below is our Privacy Policy. If you have any questions, please contact us so we may assist.
Last updated: 14 August 2026
PV Connections ABN 49 164 510 543 and its subsidiaries and associated brands (collectively, “PV Connections”, “we”, “us” or “our”) respect the privacy of individuals who interact with our business. This Privacy Policy explains how we collect, hold, use and disclose personal information through our website, online store, customer accounts, orders, enquiries, communications, marketing activities and other interactions with our business.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us. This Policy should be read together with any privacy notices, website terms, sales terms or other notices provided when personal information is collected.
By using our website or providing personal information to us, you acknowledge the information handling practices described in this Privacy Policy. Where consent is required by law for a particular activity, we will seek that consent through an appropriate notice or mechanism.
The personal information we collect depends on how you interact with PV Connections. It may include your name, business name, job title, email address, telephone number, billing and delivery addresses, account information, order history, product enquiries, warranty or return information, communication preferences and correspondence with us.
When you purchase products, we may also process information connected with your transaction, payment, invoices, receipts, delivery and customer account. Payment information may be processed by third-party payment providers, meaning PV Connections may receive transaction details or payment status without receiving or retaining complete payment card information.
We may also automatically receive technical information when you use our website. This may include your IP address, browser and device information, operating system, referring pages, pages viewed, searches, shopping cart activity, session information, website interactions and diagnostic or security information.
We generally collect personal information directly from you when you create an account, place an order, request delivery, make an enquiry, contact us, request a return or warranty service, subscribe to communications, complete a form or otherwise interact with PV Connections.
We may also receive personal information from third parties where reasonably necessary and permitted by law. These may include payment processors, freight and delivery providers, technology providers, manufacturers, distributors, contractors and other parties involved in processing a transaction or providing requested products or services.
Where lawful and practicable, you may interact with us without identifying yourself or by using a pseudonym. Identification will generally be required where we need your information to process an order, arrange delivery, manage an account, issue an invoice or receipt, process a payment or refund, administer a warranty or meet legal or regulatory requirements.
PV Connections does not ordinarily request sensitive information through its website or online store. Sensitive information has a specific meaning under Australian privacy law and can cover matters such as health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal records and certain biometric information.
If sensitive information is provided to us, we will only collect, use or disclose it where reasonably necessary and permitted by applicable law. Please avoid providing sensitive information that is not necessary for your dealings with PV Connections.
We use personal information for purposes reasonably connected with operating PV Connections and providing our products and services. This may involve creating and administering accounts, processing orders and payments, issuing statements, invoices, receipts and other transaction documents, arranging delivery, responding to enquiries, processing refunds and returns, administering warranties, providing customer service and maintaining business records.
We may also use information to operate and improve our website, manage relationships with customers, suppliers and contractors, analyse business and website performance, prevent fraud and misuse, maintain security, resolve disputes and comply with accounting, taxation, regulatory and other legal obligations.
We may use personal information for another purpose where you have consented to that use or where the use is required or authorised by law. If information reasonably necessary to provide a product or service is not supplied, we may be unable to process an order, provide delivery, administer an account, process a transaction or fulfil the relevant request.
Our website may use cookies and similar technologies to operate website features, maintain shopping cart and session information, remember preferences, authenticate users, measure website performance, identify technical problems and understand how visitors interact with our website.
We may also use third-party analytics, advertising or measurement technologies. Depending on the technology used, these services may process IP addresses, device and browser information, technical identifiers and information about interactions with our website.
You may be able to restrict or delete cookies through your browser settings or available website controls. Some cookies and related technologies are necessary for website functionality, so disabling them may affect account functions, shopping features or other parts of the website.
Where permitted by law, PV Connections may use contact information to send information about products, services, promotions, company updates or other material that may be relevant to customers and subscribers. Electronic marketing communications will be managed in accordance with applicable Australian law.
You may opt out of marketing communications by using the unsubscribe facility provided in the relevant message or by contacting us. Opting out of marketing does not prevent us from sending transactional, account, order, delivery, warranty, security or other service-related communications that are reasonably necessary.
We may disclose personal information to third parties where reasonably necessary to operate our business, fulfil transactions or provide requested products and services. These parties may include payment processors, financial institutions, freight and delivery providers, hosting and technology providers, e-commerce service providers, communications providers, contractors, manufacturers, distributors and professional advisers.
We may also disclose personal information to government authorities, regulators, courts, law enforcement agencies or other parties where disclosure is required or authorised by law. Information may also be disclosed where reasonably necessary to establish, exercise or defend legal rights, investigate suspected unlawful activity or address a dispute or legal proceeding.
PV Connections does not sell personal information as a standalone commercial product. Where service providers handle personal information on our behalf, their access should be limited to what is reasonably necessary for the services they perform and subject to applicable contractual and legal requirements.
Some technology, hosting, communications, payment, analytics or other service providers used in connection with our business may operate or store information outside Australia. Personal information may therefore, in some circumstances, be processed by or accessible to recipients located overseas.
Where Australian privacy law applies to an overseas disclosure, PV Connections will take the steps required by applicable law in connection with that disclosure. Privacy and data protection laws in other countries may differ from those applying in Australia.
Where practicable and required by applicable law, information about countries in which overseas recipients are likely to be located will be provided through this Policy or an applicable privacy notice.
PV Connections takes reasonable technical, administrative and organisational steps appropriate to the circumstances to protect personal information from misuse, interference, loss, unauthorised access, modification and unauthorised disclosure. Personal information may be held electronically through systems operated by us or service providers and, where applicable, in physical business records.
Security measures may involve access restrictions, authentication measures, secure technology environments, system maintenance, monitoring, backup procedures and controls over personnel access. The particular measures used may change as our systems, service providers and security requirements develop.
No internet transmission, electronic storage system or security process can eliminate every risk. PV Connections therefore cannot guarantee that a cyber incident, technical failure or unauthorised access will never occur. Customers are responsible for protecting their account credentials and should contact us promptly if they believe an account has been compromised.
PV Connections maintains processes for responding to suspected or actual data breaches. Where applicable, we will investigate an incident, take reasonable steps to contain and remediate it, and assess whether further action or notification is required under Australian privacy law.
Where the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth) applies and an eligible data breach occurs, PV Connections will notify affected individuals and the Office of the Australian Information Commissioner where required by law.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for applicable business, accounting, taxation, warranty, fraud prevention, dispute resolution and legal requirements. The appropriate retention period may differ depending on the nature of the information and the reason it is held.
When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it as applicable. Information may remain temporarily within backups, archives or technical systems until those records are overwritten or deleted through normal system processes.
You may request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading. We may request information reasonably necessary to verify your identity before processing a request.
Access or correction may be refused or limited where permitted by applicable law. Where Australian privacy law requires us to provide reasons for refusing a request, we will provide those reasons together with information about available complaint mechanisms.
If you believe PV Connections has not handled your personal information appropriately or has not complied with an applicable privacy obligation, you may contact us using the details below. Please provide enough information for us to identify the issue and investigate the circumstances.
We will review privacy complaints and respond within a reasonable period. We may request further information where reasonably necessary to investigate or respond to the complaint.
If you are dissatisfied with our response and Australian privacy law provides a right to do so, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Our website may contain links to websites, applications, social media platforms or services operated by third parties. Those services may collect or process information independently from PV Connections and operate under their own privacy policies and terms.
PV Connections does not control the privacy practices of independent third parties and is not responsible for how those third parties handle personal information. You should review the applicable privacy policy before providing personal information through an external website, application, platform or service.
We may collect, use, retain or disclose personal information where required or authorised by applicable law, regulation, court or tribunal order or lawful governmental request. Information may also be handled where reasonably necessary to investigate suspected unlawful conduct, respond to actual or prospective legal proceedings, or establish, exercise or defend our legal or equitable rights.
If PV Connections undergoes or considers a sale, merger, acquisition, financing, restructuring, transfer of assets or similar business transaction, relevant information may be disclosed to professional advisers and transaction parties where lawful and reasonably necessary. Personal information connected with such a transaction will remain subject to applicable privacy requirements.
We may update this Privacy Policy from time to time to reflect changes in our business, technology, information handling practices or applicable legal requirements. The current version will be published on this website with the applicable “Last updated” date.
Where required by law, material changes will be communicated through an appropriate method. You should review this Privacy Policy periodically to remain familiar with our current information handling practices.
For questions about this Privacy Policy, requests for access or correction, privacy complaints or other privacy-related matters, please contact the Privacy Officer at PV Connections.
PV Connections can be contacted by email at info@pvconnections.com, by telephone on 1300 818 419, or by post to The Privacy Officer, PV Connections, P.O. Box 84, Bayswater VIC 3153, Australia. Our business address is 16 Kalman Drive, Boronia VIC 3155, Australia.
We may request reasonable identification or additional information before responding to a privacy request where necessary to protect personal information from unauthorised access or disclosure.
