Below are our Terms & Conditions. If you have any questions, please contact us so we may assist.
Last updated: September 29, 2026
These Terms & Conditions govern the sale and supply of goods and related services by PV Connections Pty Ltd ABN 49 164 510 543 ("PV Connections", "we", "us" or "our"). They apply to purchases made through our website, by telephone, email, quotation, purchase order, approved trading account or another sales channel accepted by us.
In these Terms, "Customer" means the person or entity purchasing or requesting Goods or Services from PV Connections. "Goods" means products that PV Connections supplies, "Services" means related services we agree to provide, and "Price" means the amount payable for those Goods or Services.
Where a guarantor has entered into a separate guarantee in connection with a Customer, that guarantee will operate according to its own terms and in addition to these Terms.
Nothing in these Terms restricts any right, guarantee, remedy or liability that cannot lawfully be restricted under the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law ("ACL") or other applicable legislation.
By placing an order, accepting a quotation, opening or using a trading account, instructing us to supply Goods or Services, or accepting Goods supplied by PV Connections, the Customer agrees to these Terms.
If an individual places an order or gives instructions on behalf of a company, partnership, trust or other organisation, that individual represents that they have authority to bind that organisation.
Any amendment or alternative term proposed by a Customer will only bind PV Connections if an authorised representative of PV Connections accepts it in writing.
Where the transaction names more than one person or entity as the Customer, each may be jointly and severally responsible for amounts properly payable under the transaction, to the extent permitted by law.
A trading-account Customer must notify us within a reasonable period of any material change to its business name, ownership, billing details, delivery details or authorised account information.
PV Connections will supply the Goods and Services identified in the accepted quotation, order confirmation, invoice or other written agreement between PV Connections and the Customer.
A quotation is valid for the period stated in that quotation. PV Connections may revise a quotation before acceptance where supplier pricing, availability, freight, taxes or other material circumstances change.
Where a Customer requests a variation to custom work, specifications, quantities, designs, labels, configurations or other agreed requirements, additional charges and revised completion or delivery times may apply.
Custom, specially sourced, made-to-order, labelled, configured or cut-to-length Goods may become binding once work or procurement begins. Customer-requested changes after this point may result in additional charges and revised completion times.
PV Connections may accept or decline an order due to availability, payment issues, pricing or description errors, supply restrictions, suspected fraud or circumstances outside our reasonable control.
PV Connections accepts an order when it confirms, fulfils or dispatches the order.
PV Connections may cancel or suspend an accepted order where Goods become unavailable, we cannot process payment, we cannot verify information, fulfilment becomes unlawful or impracticable, or another material circumstance prevents supply. PV Connections will refund any applicable prepaid amount for Goods that it cannot supply or otherwise resolve the matter with the Customer.
PV Connections states prices in Australian dollars unless specified otherwise. The Customer must pay the Price shown in the accepted quotation, ordering process or invoice, together with applicable GST, freight and other agreed charges.
Unless approved trading terms or another written arrangement applies, the Customer must make payment before PV Connections dispatches the Goods or releases them for collection. Trading-account Customers must pay invoices within the applicable agreed payment period, and PV Connections will treat payment as received only when cleared funds become available.
PV Connections may withhold Goods or suspend further supply while an undisputed amount remains overdue. For commercial accounts, reasonable recovery costs and any interest properly disclosed or agreed under the applicable credit arrangement may also apply where permitted by law.
PV Connections may deliver Goods to an accepted address or make them available for collection. Delivery charges and arrangements may depend on the Goods, order size, destination and carrier requirements, and we may supply orders in separate consignments where reasonably necessary
Dispatch and delivery dates are estimates unless we expressly agree otherwise in writing. Delays may occur because of carriers, suppliers, weather, government restrictions, industrial action, import delays or other circumstances outside our reasonable control, subject to applicable law.
Customers must provide accurate delivery details and reasonable access. Additional freight, storage or redelivery costs resulting from incorrect information or unavailable access may apply. Collection by the Customer or an authorised representative constitutes receipt of the Goods.
Where the Customer requests special freight, insurance or handling arrangements, the Customer is responsible for the associated costs where we have disclosed those costs or the parties have agreed to them.
PV Connections is not responsible for delay or failure to perform caused by events outside its reasonable control, including severe weather, fire, industrial action, transport disruption, government restrictions, supplier interruption or significant supply-chain disruption, subject to applicable law.
Risk in the Goods passes to the Customer upon delivery to the nominated location or collection by the Customer or its authorised representative. The Customer is then responsible for their appropriate handling, storage and protection.
Where PV Connections supplies Goods before receiving full payment, ownership remains with PV Connections until it receives all amounts properly payable for those Goods in cleared funds. Until ownership passes, a business Customer must take reasonable care of the Goods and respect PV Connections' ownership rights.
Where applicable, PV Connections may register and protect a security interest under the Personal Property Securities Act 2009 (Cth). Where payment is properly due and unpaid, PV Connections may retain Goods in its possession, stop Goods in transit where legally permitted, and exercise applicable lien, resale, disposal or other lawful rights.
Customers should inspect Goods promptly after delivery or collection and report apparent damage, shortages, incorrect Goods or other discrepancies as soon as reasonably practicable. PV Connections may request proof of purchase, photographs, packaging or an opportunity to inspect or test the Goods.
Approved change-of-mind returns may require Goods to be unused, undamaged, complete and in original saleable packaging. A restocking fee of up to 20% of the invoiced value plus applicable freight costs may apply to voluntary returns.
Special-order, non-catalogue, customised, manufactured, modified or cut-to-length Goods are generally not eligible for cancellation or change-of-mind return once work or procurement has commenced. These conditions do not restrict statutory remedies for faulty, damaged or incorrectly supplied Goods.
Goods and Services that PV Connections supplies may carry consumer guarantees under the Australian Consumer Law. Where applicable, these guarantees operate automatically, and neither these Terms nor a voluntary warranty can remove or reduce them.
Applicable guarantees may require Goods to be of acceptable quality, correspond with their description and be fit for an applicable disclosed purpose. The particular guarantees and remedies available depend on the circumstances of the transaction.
Where Goods or Services fail to meet a consumer guarantee, the Customer may have rights to repair, replacement, refund, cancellation, compensation or another remedy that the law provides. Nothing in these Terms restricts a statutory right or remedy that the law does not allow us to restrict.
Where applicable, PV Connections warrants Goods under its own warranty against faulty workmanship, materials or design for six months from dispatch. Any manufacturer or distributor warranty that accompanies particular Goods also applies according to its stated terms.
Customers must make warranty claims in writing within 30 days after becoming aware of the issue. PV Connections may require proof of purchase and may inspect the Goods or require the Customer to return them. Valid claims may result in repair or replacement, and PV Connections provides a six-month workmanship warranty on repairs it performs.
A voluntary warranty does not cover damage resulting from misuse, improper installation or storage, accident, unauthorised modification or repair, or use contrary to applicable instructions. These conditions do not restrict any rights or remedies available under the Australian Consumer Law.
Customers are responsible for reviewing product specifications and determining whether Goods are appropriate for their intended system, application and operating environment, except where applicable law provides otherwise because of information or recommendations supplied by PV Connections.
Technical specifications and performance information may depend on manufacturer testing, installation methods, system configuration and operating conditions. Unless expressly guaranteed, stated performance information does not mean identical results will occur in every application.
Customers must install, operate, store and maintain goods according to applicable laws, standards, manufacturer instructions and product requirements. Appropriately licensed or qualified persons must carry out electrical and other regulated work where required.
Where a Customer supplies drawings, artwork, measurements, specifications, labels, designs or instructions, the Customer is responsible for their accuracy and authorises PV Connections to use them to fulfil the relevant order.
The Customer represents that it has the necessary rights to materials it supplies. Intellectual property owned or created by PV Connections, such as original designs, drawings, specifications, branding, graphics and website content, remains the property of PV Connections or its applicable licensors.
Purchasing Goods or Services does not transfer ownership of PV Connections' intellectual property. Ownership and permitted use of custom designs, drawings or specifications prepared for a Customer will be governed by the applicable quotation or written agreement.
Customers must provide accurate order information, specifications, measurements, delivery details and instructions necessary for PV Connections to fulfil an order and must use, store and arrange installation of Goods in accordance with applicable requirements.
To the extent permitted by law, a business Customer is responsible for reasonable loss, damage or expense directly resulting from its negligent or unlawful conduct, material breach of these Terms, misuse of Goods, or inaccurate specifications or instructions supplied by that Customer.
A business Customer must indemnify PV Connections against reasonable loss arising directly from a third-party intellectual property claim caused by Customer-supplied materials. These obligations do not apply to the extent PV Connections caused or contributed to the relevant loss.
Nothing in these Terms limits any liability, consumer guarantee, right or remedy that cannot lawfully be limited. Any limitation stated in these Terms applies only to the maximum extent permitted by applicable law.
PV Connections is not responsible for loss resulting from improper storage, misuse, unauthorised alteration, incorrect installation, failure to follow applicable instructions or use of Goods contrary to legal or product requirements, to the extent permitted by law.
For business transactions where liability may lawfully be limited, PV Connections is not liable for indirect or consequential commercial loss, such as loss of profit, revenue, anticipated savings, business opportunity or business interruption, to the extent permitted by law.
For business transactions where liability may lawfully be limited, PV Connections' aggregate liability arising from the affected Goods or Services will not exceed the amount paid by the Customer for those Goods or Services giving rise to the claim.
This limitation applies only to the extent permitted by law and does not restrict any liability, consumer guarantee, right or remedy that cannot lawfully be limited.
If a business Customer fails to pay an undisputed amount when due or materially breaches an applicable trading-account condition, PV Connections may place orders on hold, suspend credit, require advance payment or suspend further supply until the matter is resolved.
PV Connections may exercise applicable contractual and statutory rights where a business Customer becomes insolvent, enters external administration, makes an arrangement with creditors or becomes unable to pay debts when due. Suspension does not affect amounts already properly payable.
PV Connections may recover reasonable costs actually incurred in collecting a properly due and unpaid commercial debt, together with other amounts properly payable under the applicable credit arrangement, where permitted by law.
If a dispute arises concerning an order, payment, account or these Terms, the parties must first attempt to resolve it through direct negotiation in English. Negotiations must take place within 30 days after written notice describing the dispute is given.
If unresolved, the parties must attempt non-binding mediation. If a mediator cannot be agreed within 10 days, either party may request appointment by the President of the Law Institute of Victoria. Mediation must take place within 90 days after the original dispute notice, with mediator costs shared unless otherwise agreed.
Nothing prevents urgent legal relief, recovery of an undisputed debt, exercise of a lawful security right or use of a statutory remedy. These Terms are governed by Victorian law and, subject to applicable statutory rights, the parties submit to the jurisdiction of courts and tribunals in Victoria.
If any provision of these Terms is invalid or unenforceable, it will be read down where possible or severed where necessary without affecting the remaining provisions. PV Connections may use manufacturers, freight providers, contractors and other service providers as reasonably necessary to fulfil its obligations.
PV Connections may update these Terms to reflect changes to its products, processes, business practices or applicable law. Revised Terms generally apply to future transactions and do not retrospectively alter an accepted order unless agreed or required by law.
Personal information collected in connection with orders, accounts, payments and enquiries is handled in accordance with the PV Connections Privacy Policy and applicable Australian privacy laws.
Where a business Customer applies for or uses commercial credit, PV Connections may obtain, use or exchange information reasonably required to assess and administer that credit arrangement, subject to applicable privacy and credit-reporting laws and any required consent.
Any additional credit terms, guarantees, reporting permissions or account conditions will be governed by the applicable credit application, account agreement or other written documentation.
For questions about these Terms, orders, payments, deliveries, returns or trading accounts, contact PV Connections using the details below.
PV Connections Pty Ltd
16 Kalman Drive
Boronia VIC 3155
Australia
Phone: 1300 818 419
