Below is information regarding warranty. If you have any questions, please contact us so we may assist.
Last updated: 16 August 2026
PV Connections supplies solar, electrical and installation products from a range of manufacturers and suppliers. Depending on the product, the manufacturer, supplier or PV Connections may provide warranty coverage, and the duration, coverage and claim requirements may vary.
Any voluntary or manufacturer warranty operates alongside rights and remedies that may apply under the Australian Consumer Law. A stated warranty period does not remove or reduce any statutory rights that continue to apply after that period.
Customers should retain their invoice, receipt or other proof of purchase, together with any product-specific warranty documentation supplied with the Goods. We, the manufacturer or supplier may require these records when assessing a warranty claim.
The warranty applicable to a product will depend on its manufacturer, product category and applicable warranty documentation. Certain Goods may carry separate warranties covering materials, workmanship, components or specified product performance.
Where PV Connections provides its own written warranty for particular Goods, the applicable warranty period and conditions will be stated with the product, invoice, quotation or associated warranty documentation. The terms issued by the manufacturer will govern any manufacturer warranty.
Warranty coverage generally relates to defects arising during normal and intended use. PV Connections, the manufacturer or an authorised service provider may need to inspect, test or assess the affected Goods to determine whether a defect exists, which warranty applies and what remedy is appropriate.
Customers should contact PV Connections as soon as reasonably practicable after identifying a suspected product fault. Please provide proof of purchase, the product name or model, a description of the problem and any photographs, test results, serial numbers or other information reasonably available and relevant to the claim.
We may request additional information where necessary to identify the cause of the reported problem. Depending on the product and circumstances, PV Connections, the manufacturer or an authorised service provider may need to inspect or test the Goods before a warranty determination can be made.
Customers should not arrange significant repairs, alterations or modifications to Goods that are the subject of a warranty claim before contacting PV Connections where doing so could prevent the reported defect from being properly assessed.
Once we receive sufficient information, PV Connections will assess the claim against the applicable warranty terms and any rights arising under Australian law. We may also refer some claims to the product manufacturer or supplier for technical assessment or authorisation.
Where PV Connections, the manufacturer or supplier confirms a valid warranty claim, the available remedy will depend on the applicable warranty, the nature of the fault and any statutory requirements. The remedy may involve repair, replacement, replacement of an affected component, refund or another appropriate resolution.
The applicable terms may provide replacement Goods or repaired components with the remaining original warranty period, a separate repair warranty or another period specified by the manufacturer. PV Connections or the manufacturer will communicate any additional warranty that applies to a repair or replacement where relevant.
Customers and installers must install, commission, operate, maintain and store solar and electrical products in accordance with manufacturer instructions, applicable specifications and relevant Australian requirements. An appropriately licensed or qualified person must perform any work that requires a licence or qualification.
A voluntary warranty may not apply where incorrect installation, misuse, neglect, accident, improper storage, unauthorised alteration, incorrect system configuration, use outside stated operating conditions or failure to follow applicable manufacturer instructions caused the fault.
The presence of one of these circumstances does not automatically affect unrelated statutory rights. Any warranty decision will depend on whether the relevant circumstances caused or contributed to the reported problem.
Product warranties generally address defects in the Goods themselves rather than damage caused by external events. Depending on the applicable warranty, coverage may not extend to damage caused by lightning, power surges, flooding, fire, impact, pests, abnormal electrical conditions or other external events.
Environmental and operating requirements may also apply to particular Goods. Excessive heat, moisture, corrosion, physical damage, electrical interference or operation outside specified limits may affect warranty coverage where those conditions caused or contributed to the failure.
Customers should refer to the manufacturer’s installation, operating and warranty documentation for requirements specific to their product.
PV Connections may ask Customers to return Goods for inspection, testing, repair or referral to the applicable manufacturer or supplier. Customers should obtain return instructions before sending Goods so PV Connections can properly identify and process the claim.
Customers should package returned Goods appropriately and provide any requested claim information. Where reasonably practicable, Customers should also provide any relevant accessories or components needed to reproduce or assess the reported problem.
Responsibility for freight, removal, reinstallation, testing, travel or other associated costs will depend on the circumstances, the applicable warranty and rights available under Australian law. PV Connections will not impose a cost on a Customer where doing so would be inconsistent with a statutory right or remedy.
PV Connections, the manufacturer or an authorised service provider can assess or service some products without an on-site visit. Where a Customer requests on-site attendance, PV Connections will advise whether on-site assessment is available or whether the Goods must first be inspected through another process.
Where the applicable warranty or statutory remedy does not cover an on-site visit, reasonable travel, labour or service charges may apply if the Customer agrees to them before receiving the service.
If the assessment establishes that the Customer has a right to a remedy requiring PV Connections to bear particular costs under applicable law, PV Connections will cover those costs accordingly.
Third-party manufacturers produce many of the products that PV Connections supplies and may provide their own warranties directly to Customers. Warranty periods and procedures can vary substantially between brands and product categories.
PV Connections may assist Customers with identifying the applicable manufacturer warranty and, where appropriate, facilitate communication or assessment. A manufacturer may require serial numbers, installation records, commissioning information, photographs, test results or other product-specific evidence before processing a claim.
A manufacturer’s voluntary warranty is separate from statutory consumer guarantees. Customers may have rights against the supplier under Australian law regardless of whether a manufacturer also provides a warranty.
Where the Australian Consumer Law applies, it gives Customers guarantees that businesses cannot remove. Depending on the transaction and circumstances, Customers may have rights where Goods are faulty, unsafe, do not match their description or are not fit for an applicable disclosed purpose.
The remedy available depends on the nature and circumstances of the failure. Rights under the Australian Consumer Law operate independently of voluntary manufacturer or PV Connections warranties and may continue even where a stated voluntary warranty period has expired.
Nothing on this page, in our Terms & Conditions or in manufacturer warranty documentation aims to restrict any right or remedy that the law does not allow us to restrict.
If you believe a product that you purchased from PV Connections may have a fault, contact us before arranging repairs or returning the product. Providing your proof of purchase and relevant product information when first contacting us can assist with the assessment.
Call 1300 818 419 during our business hours, Monday to Friday from 8:00 am to 5:00 pm, or contact PV Connections through the contact options available on our website.
PV Connections is located at 16 Kalman Drive, Boronia VIC 3155, Australia.
For additional provisions governing purchases, returns, liability and consumer rights, please refer to our Terms & Conditions and Delivery & Returns pages.
